FAQ

CONTACT US:

Can I contact someone about my order?

Yes - we are here to help!

Email order inquiries or product questions to hello@ropeandrattan.com

Email return inquiries to returns@ropeandrattan.com

Email press inquiries to hello@ropeandrattan.com

Please note, we are open Monday thru Friday 9 a.m. to 5 p.m. E.S.T. If you contact us after hours or on the weekend we will look forward to talking with you at our earliest opportunity during regular business hours.

ORDERS AND SHIPPING:

Can you ship orders to a PO box?
Unfortunately, we cannot ship items to PO boxes because we ship the majority of our orders via UPS and FedEx.

Can you ship outside of the contiguous USA?
Unfortunately, we cannot ship outside of the contiguous United States.

How do I change or cancel my order?
Unfortunately due to our fulfillment process, orders cannot be canceled once submitted. You will need to request a return authorization for any items you choose to return. Click here for our returns page.

How will my order ship?
Orders will ship via UPS or FedEx Ground.

How much is shipping?
The shipping cost for your item(s) will be calculated and displayed during checkout.

Will my order ship in one box?
Orders containing multiple items will ship in multiple boxes. Lamps may also ship in two boxes - one box for the base and one box for the shade.

Will all items from my order arrive at the same time?
Orders with multiple items will most likely arrive to you at different times. If you receive a box and it only has part of your order, don’t worry - the rest is on its way!

What are the estimated shipping and delivery times?
Estimated shipping times vary by order. Items that are in stock generally arrive within one to three weeks from the date of order. If you order an item that is out of stock you will receive an email from hello@ropeandrattan.com with an estimated ship date. Please note, we strive to ship items as quickly as possible; however, sometimes things are out of our control and take longer than expected. We will do our best to keep you informed of back ordered items and revised shipping dates.

Can I purchase an item that is on back order?
Items are not available for purchase until stock is available. The item description includes our estimated future stock date. Once the stock is received the items will be available for purchase.

RETURNS:

How do I exchange or return my order?
Click here for our returns page.

CARE AND MAINTENANCE:

What is the best way to clean my new item?
Click here for our product care page.